An already dense modal workspace is streamlined by finding ways to remove potentially hundreds of clicks for the user, while surfacing previously hidden information
Partnering with the Research team to help users access important information earlier, and more easily in a flow
Members of a Forbes Top 50 bank had little understanding of a common function of their checking accounts—how might we build a source of truth for them based on their needs?
Applying UX research to mobile and web product design in order to save millions of member accounts ahead of a federal deadline—in which they could've been lost
New federal laws require a bank to acquire information from its members in order to keep those accounts active—how might we gather that information in a way that is quick, easy, and nonintrusive...before those accounts are likely closed?
As Lead on the Design Council and the Design System in my current role, I monitor and enhance components for better user and designer experience.